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Yeung Rob

BSS: The New Rules of EQ. Using emotional intelligence to get ahead

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If you have not heard of emotional intelligence – or EQ – what planet have you landed from? You may be sick of people bleating on and on about EQ. But it is undoubtedly true that being intelligent is not enough to get you ahead at work anymore. You also have to be emotionally intelligent. In this savvy book, business psychologist Rob Yeung explains succinctly and accessibly the rules to behaving in an emotionally intelligent way. Far from being pure psychobabble, EQ is about finding out what makes others tick and can be highly effective. What are their hot buttons? Once you know what buttons to push, you can make people tick in ways that will help you out at work and in your career.
136 printed pages

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Quotes

  • Valeria Lunguhas quoted5 years ago
    Psychologist Daniel Goleman started the trend off in 1995 when he published a book called simply Emotional Intelligence.
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    • Valeria Lunguhas quoted5 years ago
      • Interpersonal savvy. The third step to becoming a master of emotional intelligence is to identify and manage emotional states in other people. In today’s world, people don’t have to do something just because you tell them to. Even if you are the boss, they can choose to do it more slowly or to put less energy into it if they choose. So interpersonal savvy is the skill of finding out what makes other people tick so that you can influence and persuade them. A cynic might describe it as the dark art of pushing other people’s buttons and manipulating them to achieve your goals.
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      • Valeria Lunguhas quoted5 years ago
        • Self-direction. Identifying our own emotions and how they affect people is a start, but the second step to becoming emotionally intelligent is to alter those emotions and set goals to your advantage. Because often the only difference that distinguishes winners from losers is their mental state. Knowing that you are angry or tired and unhappy isn’t very helpful. But being able to change your mood to one of calm or enthusiasm – now, that’s a worthwhile skill.
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