Eric Ries

Once you are ready to begin, I recommend starting with a narrowly targeted class of symptoms.

The more specific the symptoms are, the easier it will be for everyone to recognize when it’s time to schedule a Five Whys meeting

The more specific the symptoms are, the easier it will be for everyone to recognize when it’s time to schedule a Five Whys meeting

The more specific the symptoms are, the easier it will be for everyone to recognize when it’s time to schedule a Five Whys meeting

The more specific the symptoms are, the easier it will be for everyone to recognize when it’s time to schedule a Five Whys meeting

The more specific the symptoms are, the easier it will be for everyone to recognize when it’s time to schedule a Five Whys meeting.

first, the temptation may be to make radical and deep changes to every billing system and process. Don’t. Instead, keep the meetings short and pick relatively simple changes at each of the five levels of the inquiry.

I asked Tony to provide an example of a recent successful Five Whys analysis from IGN. His account of it is listed in the sidebar

The next chapter of this story illustrates how hard it is to build an adaptive organization. Greg set out to change the QuickBooks development process by using four principles:

2. Achieve shorter cycle times