If your answer to any of the following questions is YES, read this book now.

Don’t walk into another situation without being 100 percent confident.

1. Have you ever been unsure as to who should be introduced first?

2. Have you ever placed your keys, purse, or cell phone on a table at a restaurant?

3. Have you ever worn your name tag on your left lapel?

4. Have you ever buttered your entire dinner roll before taking the first bite?

5. Have you ever sat down to dine and not known which glass was yours?

6. Have you ever been in a small talk situation and not known what to discuss?

7. Have you ever played with change in your pockets while talking with another person?

8. Have you ever been uncomfortable because of the way you were dressed?

9. Have you ever wondered when and what type of gifts to get your business associates?

10. Have you ever wondered about the correct protocol regarding your business card?

Setting yourself apart in today's highly competitive business environment takes thought and planning. To be a truly professional and successful individual in the workplace, not only must a person have excellent job skills, he or she must have excellent people skills as well. Don't ever be in a situation in which you are recounting an interaction and have someone say, “You did what?”

Kim Zoller