Dale Carnegie

"My popularity, my happiness and sense of worth depend to no small extent upon my skill in dealing with people."

It is a sign of smallness to hurry.

you have given the audience a big idea, pause for a second or two and let them turn it over

Silence is one of the most eloquent things in the world. Master it, and use it through pause.

Thought is greater than punctuation. It must guide you in your pauses.

not necessary to dwell at length upon these obvious distinctions.

do not overwork the pause. To do so will make your speech heavy and stilted. And do not think that pause can transmute commonplace thoughts into great and dignified utterance. A grand manner combined with insignificant ideas is like harnessing a Hambletonian with an ass.

The pause, to be effective in some other manner than in that of the boomerang, must precede or follow a thought that is really worth while, or at least an idea whose bearing upon the rest of the speech is important.

little upward and downward shadings of the voice tell more truly what we mean than our words.

Oh, he's all right." Note how a rising inflection may be made to express faint praise, or polite doubt, or uncertainty of opinion. Then note how the same words, spoken with a generally falling inflection may denote certainty, or good–natured approval, or enthusiastic praise, and so on.