Erika Hall

semi-structured interview, meaning that you will have prepared questions and topics, but not a strict script of questions to ask each participant in the same order and manner.

Usability testing is simply the process of conducting a directed interview with a representative user while they use a prototype or actual product to attempt certain tasks. The goal is to determine to what extent the product or service as designed is usable

If you’re about to start redesigning something, usability-testing the current version can provide some input into what works and what doesn’t work about the current version.