Through the lens of a 40-year career in broadcasting and advertising, Terry Dean provides anecdotes and insights for achieving objectives and building successful long-term customer and personal relationships. Among the topics covered are strategies for identifying needs, reaching goals, developing a plan, managing time, and the P.L.E.A.S.E. system for working with people in your life. Entertaining and informative, Exceeding Expectations will provide you with strategies for getting things done.
