This book is a resume of all the problem solving techniques known by me so far: ITIL, Lean Six Sigma, CompTIA, Agile, Scrum, Applied Problem Solving, SWOT etc etc.
I resumed the techniques in 10 core points:
1- Be Googley
2- Going to the Gemba
3- Set the Goal
4- Prevent the problem
5- Be Customer Focused
6- Define the Problem
7- Analyze the Problem
8- Test the Solution
9- Document the Process
10- Be Kaizen
The result is a mixed problem solving methodology ready to be used in every working environment.
Enjoy and use this guide starting from the next problem you have to solve.
To your success!
- Second Edition -
